BirdEye is the next-generation business reputation and customer experience platform that reimagines how customer feedback is used to acquire and retain connected customers.
After months of researching companies and trying out a few platforms we found Birdeye. We are moving the 3 companies we own to Birdeye. In our experience they provide the best solutions for managing feedback/customer service and generating reviews. Their customer service is exceptional and they are constantly working on new features which will keep them ahead of the pack. The devil is in the details, and they have the details nailed.
SHR uses BirdEye for all their clients to manage their online reputation and easily run promotions to amplify their online reputation. They have customer service that is second to none and are always there to assist 24/7
We have used several reputation management companies in the past. Everybody can collect reviews. Everybody can display those reviews on custom cite. What makes this company unique is collecting all reviews around the web in one place, integration on your website, follow up workflow which asks clients to post review on popular review cites, robust interface and great communication. Thank you!
Our customer experience standards are very high. We use BirdEye on a daily basis to manage our operations. We're opening 6 or more restaurants every month and need to have a finger on the pulse of our customers — as well as our competitors’ customers. Real-time customer feedback and competitive insights give us the edge we need to sustain high level growth.